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iPhone 12 is Frozen and won't turn off

Hi, I phone 12 is frozen , cannot

turn it off ??


[Re-Titled by Moderator]

iPhone 8, iOS 14

Posted on Jan 15, 2022 10:20 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2022 10:25 PM

perform a hard reboot by quickly tapping these buttons in order.

Volume UP

Volume DOWN

SLEEP tap and hold this button on the right-hand side of the phone)

Continue to hold the sleep button until you see the Apple logo - white Apple.

Enter your passcode and the phone should be ok. If not, contact support.

3 replies

Jan 15, 2022 10:27 PM in response to Cyndilou555

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

iPhone 12 is Frozen and won't turn off

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