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Level 1

4 points

I’m hooked up to hotspot trying to back up my phone but it cancels because of poor internet connection?

It keeps canceling my backup when I’m hooked up to hotspot saying poor internet connection, but I have good service?

iPhone 11 Pro, iOS 14

Posted on Jan 22, 2022 7:23 PM

Top-ranking reply

Level 10

209,067 points

Posted on Jan 23, 2022 1:37 AM

Turn Hotspot OFF.

You need a good Wi-Fi network, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

See this Apple article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

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