Trying to purchase something but won’t let me?
When I try to purchase something from an app called “genshin impact” it shows a pop up saying “Please top up using the device registered to this account”. Why is this happening?
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You must use the first device you used to log in to your Genshin account. You can still top-up on a top-up center tho: https://webstatic-sea.mihoyo.com/payment/genshin/
But you will need to log in to the original device when you wanted to purchase Battle Pass.
Edit: First device meaning if you initially used mobile, you should top-up on mobile.