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littlekim Author

Level 1

8 points

No messages on new iPhone 13.

My parnter purchase a new iPhone 13. When we left the store the tech said that her messages would come over to the new phone; they never did. Now what do we do?

Posted on Jan 27, 2022 4:20 PM

Top-ranking reply

ChrisJ4203

Level 10

230,606 points

Posted on Jan 27, 2022 4:32 PM

How was the new iPhone setup? Was it using Quick Setup, was it from an iCloud backup? Were iMessages setup to use iCloud Messages on the old device? If quick setup, they should have come over. If iCloud Backup, they would have come over when the iPhone finished restoring from the backup. If you were using iCloud messages, then they would have synced when you go into Settings><your name>iCloud>Messages.

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No messages on new iPhone 13.

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