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2018 MacBook Pro will randomly shut off and restart.

I have a macbook pro that has been to apple repair service 9 times and still the same issue, random shut off and restart. Here are the details and system configuration. Any suggestions greatly appreciated.


panic(cpu 4 caller 0xffffff800711c8f4): assertion failed: err == 0, file: /System/Volumes/Data/SWE/macOS/BuildRoots/5b2e67f8af/Library/Caches/com.apple.xbs/Sources/xnu/xnu-8019.61.5/bsd/netinet/in_pcb.c, line: 2750

Panicked task 0xffffff99e62e6a20: 12 threads: pid 1553: Google Chrome He

Backtrace (CPU 4), panicked thread: 0xffffff9510f3a540, Frame : Return Address

0xfffffff0e5f239f0 : 0xffffff8006887ddd

0xfffffff0e5f23a40 : 0xffffff80069e7d15

0xfffffff0e5f23a80 : 0xffffff80069d74e3

0xfffffff0e5f23ad0 : 0xffffff8006827a60

0xfffffff0e5f23af0 : 0xffffff80068881ad

0xfffffff0e5f23c10 : 0xffffff8006887966

0xfffffff0e5f23c70 : 0xffffff80071160b9

0xfffffff0e5f23ce0 : 0xffffff800711c8f4

0xfffffff0e5f23cf0 : 0xffffff8006cf2ff7

0xfffffff0e5f23d30 : 0xffffff8006cf3255

0xfffffff0e5f23d60 : 0xffffff8006d41cb4

0xfffffff0e5f23d80 : 0xffffff8006eca5c3

0xfffffff0e5f23dd0 : 0xffffff8006ecaccb

0xfffffff0e5f23df0 : 0xffffff8006e339c3

0xfffffff0e5f23e60 : 0xffffff8006e344db

0xfffffff0e5f23ef0 : 0xffffff8006e3d60a

0xfffffff0e5f23f40 : 0xffffff8006f9e9d4

0xfffffff0e5f23fa0 : 0xffffff8006828226


Process name corresponding to current thread (0xffffff9510f3a540): Google Chrome Helper

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev chunklist-security-epoch=0 -chunklist-no-rev2-dev


Mac OS version:

21C52


Kernel version:

Darwin Kernel Version 21.2.0: Sun Nov 28 20:28:54 PST 2021; root:xnu-8019.61.5~1/RELEASE_X86_64

Kernel UUID: E32C293C-7D8B-327C-A335-6AAD250A4881

KernelCache slide: 0x0000000006600000

KernelCache base: 0xffffff8006800000

Kernel slide: 0x0000000006610000

Kernel text base: 0xffffff8006810000

__HIB text base: 0xffffff8006700000

System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)

System shutdown begun: NO

Hibernation exit count: 8




MacBook Pro (2020 and later)

Posted on Feb 5, 2022 5:46 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2022 8:35 AM

tjaramil wrote:

I have a macbook pro that has been to apple repair service 9 times and still the same issue, random shut off and restart. Here are the details and system configuration. Any suggestions greatly appreciated.

panic(cpu 4 caller 0xffffff800711c8f4): assertion failed: err == 0, file: /System/Volumes/Data/SWE/macOS/BuildRoots/5b2e67f8af/Library/Caches/com.apple.xbs/Sources/xnu/xnu-8019.61.5/bsd/netinet/in_pcb.c, line: 2750
Panicked task 0xffffff99e62e6a20: 12 threads: pid 1553: Google Chrome He
Backtrace (CPU 4), panicked thread: 0xffffff9510f3a540, Frame : Return Address
0xfffffff0e5f239f0 : 0xffffff8006887ddd
0xfffffff0e5f23a40 : 0xffffff80069e7d15
0xfffffff0e5f23a80 : 0xffffff80069d74e3
0xfffffff0e5f23ad0 : 0xffffff8006827a60
0xfffffff0e5f23af0 : 0xffffff80068881ad
0xfffffff0e5f23c10 : 0xffffff8006887966
0xfffffff0e5f23c70 : 0xffffff80071160b9
0xfffffff0e5f23ce0 : 0xffffff800711c8f4
0xfffffff0e5f23cf0 : 0xffffff8006cf2ff7
0xfffffff0e5f23d30 : 0xffffff8006cf3255
0xfffffff0e5f23d60 : 0xffffff8006d41cb4
0xfffffff0e5f23d80 : 0xffffff8006eca5c3
0xfffffff0e5f23dd0 : 0xffffff8006ecaccb
0xfffffff0e5f23df0 : 0xffffff8006e339c3
0xfffffff0e5f23e60 : 0xffffff8006e344db
0xfffffff0e5f23ef0 : 0xffffff8006e3d60a
0xfffffff0e5f23f40 : 0xffffff8006f9e9d4
0xfffffff0e5f23fa0 : 0xffffff8006828226

Process name corresponding to current thread (0xffffff9510f3a540): Google Chrome Helper
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
21C52

Kernel version:
Darwin Kernel Version 21.2.0: Sun Nov 28 20:28:54 PST 2021; root:xnu-8019.61.5~1/RELEASE_X86_64
Kernel UUID: E32C293C-7D8B-327C-A335-6AAD250A4881
KernelCache slide: 0x0000000006600000
KernelCache base: 0xffffff8006800000
Kernel slide: 0x0000000006610000
Kernel text base: 0xffffff8006810000
__HIB text base: 0xffffff8006700000
System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)
System shutdown begun: NO
Hibernation exit count: 8




̶H̶e̶r̶e̶ ̶a̶r̶e̶ ̶t̶h̶e̶ ̶d̶e̶t̶a̶i̶l̶s̶ ̶a̶n̶d̶ ̶s̶y̶s̶t̶e̶m̶ ̶c̶o̶n̶f̶i̶g̶u̶r̶a̶t̶i̶o̶n̶.̶



Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553





Try uninstalling Chrome


Look for any built in or in-app uninstaller and use that. If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility:


Contact a third party vendor

https://support.apple.com/en-us/HT201777




Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN

all known to cause issues on the macOS

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 5, 2022 8:35 AM in response to tjaramil

tjaramil wrote:

I have a macbook pro that has been to apple repair service 9 times and still the same issue, random shut off and restart. Here are the details and system configuration. Any suggestions greatly appreciated.

panic(cpu 4 caller 0xffffff800711c8f4): assertion failed: err == 0, file: /System/Volumes/Data/SWE/macOS/BuildRoots/5b2e67f8af/Library/Caches/com.apple.xbs/Sources/xnu/xnu-8019.61.5/bsd/netinet/in_pcb.c, line: 2750
Panicked task 0xffffff99e62e6a20: 12 threads: pid 1553: Google Chrome He
Backtrace (CPU 4), panicked thread: 0xffffff9510f3a540, Frame : Return Address
0xfffffff0e5f239f0 : 0xffffff8006887ddd
0xfffffff0e5f23a40 : 0xffffff80069e7d15
0xfffffff0e5f23a80 : 0xffffff80069d74e3
0xfffffff0e5f23ad0 : 0xffffff8006827a60
0xfffffff0e5f23af0 : 0xffffff80068881ad
0xfffffff0e5f23c10 : 0xffffff8006887966
0xfffffff0e5f23c70 : 0xffffff80071160b9
0xfffffff0e5f23ce0 : 0xffffff800711c8f4
0xfffffff0e5f23cf0 : 0xffffff8006cf2ff7
0xfffffff0e5f23d30 : 0xffffff8006cf3255
0xfffffff0e5f23d60 : 0xffffff8006d41cb4
0xfffffff0e5f23d80 : 0xffffff8006eca5c3
0xfffffff0e5f23dd0 : 0xffffff8006ecaccb
0xfffffff0e5f23df0 : 0xffffff8006e339c3
0xfffffff0e5f23e60 : 0xffffff8006e344db
0xfffffff0e5f23ef0 : 0xffffff8006e3d60a
0xfffffff0e5f23f40 : 0xffffff8006f9e9d4
0xfffffff0e5f23fa0 : 0xffffff8006828226

Process name corresponding to current thread (0xffffff9510f3a540): Google Chrome Helper
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
21C52

Kernel version:
Darwin Kernel Version 21.2.0: Sun Nov 28 20:28:54 PST 2021; root:xnu-8019.61.5~1/RELEASE_X86_64
Kernel UUID: E32C293C-7D8B-327C-A335-6AAD250A4881
KernelCache slide: 0x0000000006600000
KernelCache base: 0xffffff8006800000
Kernel slide: 0x0000000006610000
Kernel text base: 0xffffff8006810000
__HIB text base: 0xffffff8006700000
System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)
System shutdown begun: NO
Hibernation exit count: 8




̶H̶e̶r̶e̶ ̶a̶r̶e̶ ̶t̶h̶e̶ ̶d̶e̶t̶a̶i̶l̶s̶ ̶a̶n̶d̶ ̶s̶y̶s̶t̶e̶m̶ ̶c̶o̶n̶f̶i̶g̶u̶r̶a̶t̶i̶o̶n̶.̶



Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553





Try uninstalling Chrome


Look for any built in or in-app uninstaller and use that. If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility:


Contact a third party vendor

https://support.apple.com/en-us/HT201777




Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN

all known to cause issues on the macOS

2018 MacBook Pro will randomly shut off and restart.

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