You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: djanel
djanel Author
User level: Level 1
4 points

Subscription plan

Hello, Apple

I have an individual plan for Apple Music that is 999.00 tenge for a month. However the amount was deducted twice in a month(15th of December, 20222 and 22 of December 2022) and I can’t understand why. You have to send my money back.

Also, today (6th of February, 2022) I got a notification that 3,390 tenge was deducted from my bank account . And I don’t know what for, could you explain the reason please and send my money back if it was a mistake

Posted on Feb 7, 2022 5:01 AM

Reply
Question marked as Top-ranking reply
User profile for user: Niel
Niel
User level: Level 10
732,473 points

Posted on Feb 7, 2022 7:07 AM

Click here for information. If the article doesn't cover that item, use the link to contact Apple Support.


To ask for a refund, use this link to contact the iTunes Store staff, or if you got an email receipt, use the 'Report a Problem' link in it.


(213730)

View in context

Similar questions

1 reply

Subscription plan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up