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imatic Author

Level 1

3 points

new Macbook - Trackpad and Keyboard not working

Hi. I recently purchased the new Macbook Pro 14 with M1 Pro. Today mid-work my keyboard and touchpad stopped working. I did a hard reset (holding the power button) but after the reboot, nothing has changed. I even tried to boot to safe mode but still, my touch pad and keyboard are not working.

Side note: touchpad also became very stiff - not clickable at all.

What are my options?

Kind regards, Matic

MacBook Pro 14″, macOS 12.2

Posted on Feb 11, 2022 1:47 AM