You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I want to email documents to myself or others that I scanned with my iPhone SE, but I can no longer do so. I suddenly have been getting messages that say, "Cannot Send Mail. The message was rejected by the server."
Could you please help me solve this problem? Thanks!
iPhone SE
You need to check the settings for your mail SMTP server. Check to see if you can send a regular email message to someone from the mail account you are trying to send these documents with. Also, are you trying to send several scanned documents at the same time? Is it possible the size of the combined documents is exceeding your mail providers size restrictions for attachments?
You need to check the settings for your mail SMTP server. Check to see if you can send a regular email message to someone from the mail account you are trying to send these documents with. Also, are you trying to send several scanned documents at the same time? Is it possible the size of the combined documents is exceeding your mail providers size restrictions for attachments?
I'm sorry, but I cannot identify any other problems that would lead to your issue. I suggest that you use the Get Support link at the top of the page here to contact Apple Support for assistance. If you have an Apple Store close by, make a Genius Bar appointment and have it checked there. Genius Bar Reservation and Apple Support Options - Apple
Thanks, Chris J, for your reply. I am only trying to send a one page doc that I scanned on my phone. So, I’m not sending a huge amount of info.
I will try to send an email from my iCloud email account to another email address as you have suggested. Let’s see if that gets to its destination.
Hello, again, Chris J,
I sent an email from my iPhone SE using my icloud email account to my Outlook email account and the message arrived quickly with no problem. It’s scanned documents that don’t arrive, even if they’re only one page.
I just tested scanning a document and mailing on my iPhone. However, I forgot when i did this that my Comcast account is my default account. It went through just fine to my Gmail account. If you Go to Settings><your name>iCloud>scroll all the way to the bottom, tap on Mail. Check Outgoing Mail Server. It should be iCloud SMTP Server. Tap on it and make sure that Primary Server has iCloud SMTP Server is On. Go back and tap on Advanced. Check S/MIME and make sure that Sign and Encrypt by Default are set to No.
Hi Chris,
I did all that you suggested and everything checked out. I just can’t email documents that I scanned with my iPhone SE using my iCloud email account. I still get the message that my email was rejected by server and the email remains in my iPhone outbox. 😕
Thank you, Chris, for reaching out and trying to help me solve this problem! I appreciate all your suggestions/possible solutions and the time you invested on my behalf.
I will contact Apple Support and make an appointment at an Apple store.
Kind regards!
Hello Chris,
Yesterday, I followed your advice and before going to the Apple store, I called to make an appointment for technical help. Luckily, an Apple technician was able to help me.
Apparently, my iPhone SE came with a pdf scanner app. It’s in the Notes app. Go figure! He walked me through the steps to scan a document with my phone and email it to another email account. My scan arrived promptly with no problem.
Apparently, my phone suddenly started having trouble working with the free pdf scanner app that I downloaded in 2020. Since the technician wasn’t familiar with Genius Scan and how to get it to function, he guided me to Notes.
Once again, thanks for all your help and guidance. In the end, you led me to the solution! 😊👍
Wow, now I feel really silly. I thought all along you were using the ability to scan the document with the Notes app and then share it via email. That is why I was having such difficulty understanding the problem. I was not aware that you were using a separate app to do the scanning. I'm glad you were able to get it worked out and are now able to scan and email documents. This can highlight how some things are difficult to diagnose via messages like this. If we don't ask the right questions, we may not get all the information we need. Take care and thanks for sharing the outcome with me.
Is your iCloud account your default mail account? What mail account are you trying to send it to? Have you tried more than one account?
Hi Chris,
When I use my iPhone SE, I think my default email account is icloud.com. I am sending my one page scanned document to my gmail account.
Are you using wi-fi or cellular data?
Hi Chris,
I am using wi-fi.
You're welcome. Sorry I couldn't determine a cause. Hope you are able to get it straightened out. Drop a response here if you get it fixed.
My pleasure, Chris! 👍. I also didn’t think of telling you because I thought it made no difference. I thought everyone downloaded a free pdf scanner app on their cell phone! I was wrong. 🙄
Emailing Scanned Documents with iPhone SE
