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moth146 Author

Level 1

4 points

Why can't I turn on my wi-fi

My wi-fi button is grayed out on my phone. My phone is a iPhone 12. Please help.

iPhone 12, iOS 15

Posted on Feb 20, 2022 11:22 AM

Top-ranking reply

MrHoffman

Community+ 2024

Level 10

124,687 points

Posted on Feb 20, 2022 11:33 AM

This Wi-Fi prohibited icon isn’t one that Apple documents.

Assuming no profiles are loaded and no screen time usage, and assuming an iPhone restart doesn’t clear this, then the Wi-Fi hardware in this iPhone has probably failed.

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

If that doesn’t resolve this, use the Get Support link in the upper right of this webpage, and discuss this with Apple.

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Why can't I turn on my wi-fi

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