Apple ID and password "incorrect," but isn't

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Level 1

19 points

Apple ID and password "incorrect," but isn't

I need to upgrade my software from Yosemite to Big Sur (2013 Macbook Air), but my Apple ID login keeps telling me I have the wrong password. Reset it several times, same error. This computer used a different Apple ID in the past, and I'm wondering if that is the issue? Is it confused, and how can I help it? I'm able to log in online (here and in iCloud). The problem is local and I haven't been able to upgrade for several software upgrades because of it. Now I'm so behind that Chrome isn't supported. Help!

MacBook Air 13″, macOS 12.2

Posted on Feb 20, 2022 5:27 PM

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Answer 1

Top-ranking reply

Drew_7

Community Specialist

Feb 23, 2022 6:12 AM in response to sjhs9009

sjhs9009,

We're sorry to hear that the issue has persisted despite attempting alternate install methods. Since this behavior has persisted we would recommend reviewing support options in your region. You can do so here: Get Support

Regards.

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Answer 2

sjhs9009 Author

Level 1

19 points

Feb 22, 2022 6:32 AM in response to sjhs9009

Additionally, I've signed out of iTunes and App Store with the old ID, restarted the computer, and tried to sign in again, but the ID is still being rejected by both. Every time I try to sign in I get the MFA to my phone, but I'm not given a chance to verify. Thanks!

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Answer 3

Drew_7

Community Specialist

Feb 21, 2022 11:33 AM in response to sjhs9009

Hello sjhs9009,

From what you've described it is likely that your Mac is asking for the password of the Apple ID previously associated with the device. If you have access to that Apple ID we recommend trying that password, or recovering it as outlined here: If you forgot your Apple ID password

We also recommend checking the Apple ID settings of your Mac in System Preferences to ensure the correct account is signed in.

Best regards.

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Answer 4

sjhs9009 Author

Level 1

19 points

Feb 22, 2022 6:12 AM in response to Drew_7

Thanks for this - I do not have access to the old Apple ID, as it was associated with a former employer who has disabled the associated email. I have changed the primary Apple ID on the computer, but the App Store is still rejecting it. Any ideas?

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Answer 5

sjhs9009 Author

Level 1

19 points

Feb 22, 2022 1:53 PM in response to Drew_7

Sorry to say it, but none of these options worked. Once the reinstall MacOS came up, it rejected me again when it asked me to login to complete the install. I also tried from a guest user profile to sign in to ITunes, App Store, and to reinstall the OS. Each time I get the MFA to my phone, so I know the login should be working.

Any other ideas? I've restarted at least 20 times today, with each try. The iCloud user is current, the login is correct. Thank you!

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Answer 6

Drew_7

Community Specialist

Feb 22, 2022 7:22 AM in response to sjhs9009

sjhs9009,

It is likely that previous purchases and downloads, for example macOS and iWork apps, are associated with the previous Apple ID. We recommend attempting to update as outlined here: How to reinstall macOS

Specifically, "Other macOS installation options". You may also try with a new administrative user.

Regards.

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Apple ID and password "incorrect," but isn't

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