You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Whatsapp Messages Icloud Backup Not Found

My whatsapp crashed and therefore I was told to delete it and reinstall it. When I set it up again it said whatsapp icloud backup was not found. I went back to my Icloud back up and I can see it there (38GB of whatsapp) However when prompted to restore it says its not found and Im just so frustrated because I have a-lot of information that is now lost for no reason.


I thought about erasing the phone and restoring from the backup but I am afraid Ill loose more than whatsapp backup.


PLEASE HELP.

iPhone 13 Pro Max, iOS 15

Posted on Feb 22, 2022 8:41 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2022 9:21 AM

frann02 wrote:

My whatsapp crashed and therefore I was told to delete it and reinstall it. When I set it up again it said whatsapp icloud backup was not found. I went back to my Icloud back up and I can see it there (38GB of whatsapp) However when prompted to restore it says its not found and Im just so frustrated because I have a-lot of information that is now lost for no reason.

I thought about erasing the phone and restoring from the backup but I am afraid Ill loose more than whatsapp backup.

PLEASE HELP.

Whatsapp backup is separate from the iCloud backup.


Talk to whatsapp or look at their support site.

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 22, 2022 9:21 AM in response to frann02

frann02 wrote:

My whatsapp crashed and therefore I was told to delete it and reinstall it. When I set it up again it said whatsapp icloud backup was not found. I went back to my Icloud back up and I can see it there (38GB of whatsapp) However when prompted to restore it says its not found and Im just so frustrated because I have a-lot of information that is now lost for no reason.

I thought about erasing the phone and restoring from the backup but I am afraid Ill loose more than whatsapp backup.

PLEASE HELP.

Whatsapp backup is separate from the iCloud backup.


Talk to whatsapp or look at their support site.

Whatsapp Messages Icloud Backup Not Found

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.