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How do I unlock the activation lock if I don't know the prior Apple ID or password?

How do I unlock the activation lock on a used iPad that I acquired and don't know the prior Apple ID or password?


iPad Pro 9.7-inch WiFi

Posted on Feb 22, 2022 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2022 5:04 PM

If you can find the original owner and they have the purchase receipt, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

3 replies
Question marked as Top-ranking reply

Feb 22, 2022 5:04 PM in response to sjkadvisory

If you can find the original owner and they have the purchase receipt, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

How do I unlock the activation lock if I don't know the prior Apple ID or password?

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