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Level 1

4 points

I just got these new AirPods and there not turning on

ive been charging them for an hour now and still no light turning on. Can you help?

Posted on Feb 24, 2022 5:30 PM

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Level 10

195,274 points

Posted on Feb 24, 2022 9:52 PM

Moontop Said:

"I just got these new AirPods and there not turning on: ive been charging them for an hour now and still no light turning on. Can you help?"

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Troubleshooting AirPods Power:

A. A Few Links to Visit:

Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

B. Try the Following Tasks:

Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

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