You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

10 points

iPhone camera won’t zoom out to 0.5x

I am having issues with the zoom on my iPhone 12 Pro Max camera.

It automatically opens to x2 on both video and photo and can’t be zoomed out past x1.

The three options of 0.5x 1x 2x appear momentarily when I open the app and then disappear.

Portrait is stuck on 2.5x and pano can only do 0.5x and 1x. The whole app doesn't normal work.

iPhone 12 Pro Max

ios 15.3.1

This problem also happened on ios 15.2.1

Phone without case and accessories.

The phone didn't fall.

The phone has not been refurbished.

The phone has never been in water or near magnets.

Hard reset didn't help!

Resetting the phone to factory settings didn't help!

[Edited by Moderator]

iPhone 12 Pro Max, iOS 15

Posted on Feb 25, 2022 10:33 AM

Top-ranking reply

Level 8

36,557 points

Posted on Feb 25, 2022 4:09 PM

Take your phone in to be examined:

or contact Apple Support directly:

View in context

Similar questions