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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I get a message saying this video cannot be played because the file format is unsupported on my camera roll and photos
iPhone 13, iOS 15
Welcome to the Apple Support Communities.
Restart your iPhone - Apple Support and make sure iOS is up-to-date: Update iOS on iPhone - Apple Support. Then, try to Play videos and slideshows in the Photos app on iPhone - Apple Support.
Jack
Welcome to the Apple Support Communities.
Restart your iPhone - Apple Support and make sure iOS is up-to-date: Update iOS on iPhone - Apple Support. Then, try to Play videos and slideshows in the Photos app on iPhone - Apple Support.
Jack
I am unable to play videos on camera roll/photos then I get a message saying this video cannot be played because the file format is unsupported
