You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple music says I’m “offline” when the rest of my phone is connected

Every other app on my phone is connected to wifi perfectly, except for Apple music. It’s very odd because I’m still able to play any music I have in my library (even if it is not downloaded) without any issue. Everything under “Browse”, “Listen Now”, “Radio” and “Search” is inaccessible.


I have tried resetting my network settings, reinstalling the app, etc. I recently got a new phone (the one I am having issues with) and Apple music still works fine on my old device, just not this one.

iPhone 12 mini, iOS 15

Posted on Mar 15, 2022 11:07 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2022 5:11 AM

Try a hard restart https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios.

1 reply

Apple music says I’m “offline” when the rest of my phone is connected

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.