Apple serial number not recognized

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Level 1

4 points

Apple serial number not recognized

My serial number is correct, but apple does not recognize my MacBook air 13. I purchased a 3-year AppleCare+ and still have an active 6 months left on my plan. How do I fix this problem to get the repairs I need?

Posted on Mar 24, 2022 1:16 PM

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Answer 1

Top-ranking reply

my ginger

Level 5

4,910 points

Mar 24, 2022 1:57 PM in response to Ashley3177

You need to contact Apple on this. Do you have a copy of your sales receipt?Contact - How to Contact Us - Apple

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Answer 2

babowa

Level 9

78,405 points

Mar 25, 2022 5:44 PM in response to Ashley3177

There is one possibility - if you had a logic board replaced and they forgot to register the new serial number with Apple, it will not match. If that is the case, contact Apple support and provide details of the repair.

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Answer 3

DonH49

Level 6

16,710 points

Mar 24, 2022 2:42 PM in response to Ashley3177

double check that serial number. I've had the problem occasionally and it always turned out to be an odd letter that looked like something else.

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Apple serial number not recognized

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