Let me update my iPad

Can you go on the service and support page at Check Your Service and Support Coverage - Apple Support and type in your serial number and screenshot it so we can see? And also remove the serial number or censor it.

Like this:

Whether you can update depends on which iPad model you have.

Tell us what you see in and we can tell you why:

Settings > General > About >

Software Version > ?

Model Name > ?

Model Number > ?

It is a little hard to help/advise you when you provide little to NO useful information about your iPad.

Here are my questions to you.

Can you, please, confirm what year and model iPad do you have/own?

The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.

Please try to make an attempt to answer all questions asked.

Thank You.

What happens when you attempt to update?

Any error messages?

Which model?

What is the existing version of iOS?