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User profile for user: SLBC_19
SLBC_19 Author
User level: Level 1
4 points

iphone photos will not back up and I have enough storage

I got a message "Not Enough iCloud Storage" when I went to back up by photos on my iPhone. I clicked on "Manage" and bought the 2TB subscription so I should now have plenty of storage. Still getting the same message though when I try to back up. If I click on "Manage" it just takes me to my iCloud Storage setting where it shows I have used 49 GB of 2 TB of available storage. I am going in circles and don't know how to fix this. I've turned my phone on and off twice but that didn't help either. Please advise! I am stuck.

iPhone SE, iOS 15

Posted on Apr 1, 2022 10:10 AM

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User profile for user: Dorain1
Dorain1
User level: Community Specialist

Posted on Apr 2, 2022 12:30 PM

Hello SLBC_19,

Backing up your photos and other data is important, it helps ensure your data is safe. And from your iCloud storage amount, you have plenty of space available. Do you know the size of the backup that keeps failing? Check your iCloud storage and Next Backup Size in iOS or iPadOS1. Go to Settings > [your name].2. Tap iCloud. The amount of iCloud storage that you've used is listed at the top. Learn more. 3. Tap Manage Storage.4. Tap Backups, then tap the device you're using. Next Backup Size is listed under Last Backup and Backup Size. 

It may take a few minutes for your device to calculate Next Backup Size. Restarting was a good step to try. If you still are unable to backup, and your next backup storage amount should have plenty of space, then we recommend reaching out to Apple Support by going to Get Support so they can look into this with you further.


Take care!

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User profile for user: Dorain1
Dorain1
User level: Community Specialist

Apr 2, 2022 12:30 PM in response to SLBC_19

Hello SLBC_19,

Backing up your photos and other data is important, it helps ensure your data is safe. And from your iCloud storage amount, you have plenty of space available. Do you know the size of the backup that keeps failing? Check your iCloud storage and Next Backup Size in iOS or iPadOS1. Go to Settings > [your name].2. Tap iCloud. The amount of iCloud storage that you've used is listed at the top. Learn more. 3. Tap Manage Storage.4. Tap Backups, then tap the device you're using. Next Backup Size is listed under Last Backup and Backup Size. 

It may take a few minutes for your device to calculate Next Backup Size. Restarting was a good step to try. If you still are unable to backup, and your next backup storage amount should have plenty of space, then we recommend reaching out to Apple Support by going to Get Support so they can look into this with you further.


Take care!

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iphone photos will not back up and I have enough storage

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