You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

moataz232 Author

Level 1

0 points

Screen burn iPhone 13

I recently bought iPhone 13 a month ago, when exposed to sunlight specially on a white background, It shows marks all over the screen as blocks as the photo attached.

The phone is still in warranty, when sent to the apple service provider, they said they sent to apple to send another screen for replacement "they'll only replace the screen", and not replace the whole phone. and that it'll take up to 8 weeks.

Shouldn't the phone be replaced completely instead as they verified it's a manufacture issue?

Thanks

iPhone 13

Posted on Apr 6, 2022 5:42 PM

Top-ranking reply

moataz232 Author

Level 1

0 points

Posted on Apr 6, 2022 7:36 PM

Would apple themselves choose to either "Fix" or "replace" the phone ? How does apple warranty works on devices with a manufacture issue? I bought something with an issue, why should it be "FIXED" and not completely REPLACED with a new iPhone?

I'd appreciate if anyone explain how apple policy on manufactured issues works, thanks

View in context

Screen burn iPhone 13

Similar questions