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monterey 12.3.1

When I updated to Monterey 12.2, video quit streaming on the apple TV app on my MacBook Pro 2019. I updated to Monterey 12.3.1 on Friday and I can no longer stream video from any browser. I can hear the video just fine, but no images. I have tried clearing all browser and cache without any changes. I'm a doctoral student, so I need my videos to work. Any insight??

MacBook Pro (2020 and later)

Posted on Apr 10, 2022 3:35 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 11, 2022 6:17 AM

Professional_Student wrote:

When I updated to Monterey 12.2, video quit streaming on the apple TV app on my MacBook Pro 2019. I updated to Monterey 12.3.1 on Friday and I can no longer stream video from any browser. I can hear the video just fine, but no images. I have tried clearing all browser and cache without any changes. I'm a doctoral student, so I need my videos to work. Any insight??


To trouble shoot further you can:


—SafeBoot How to use safe mode on your Mac - Apple Support


Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.





—Test issue in another user (or guest user) account Set up users, guests, and groups on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



Similar questions

2 replies
Question marked as Top-ranking reply

Apr 11, 2022 6:17 AM in response to Professional_Student

Professional_Student wrote:

When I updated to Monterey 12.2, video quit streaming on the apple TV app on my MacBook Pro 2019. I updated to Monterey 12.3.1 on Friday and I can no longer stream video from any browser. I can hear the video just fine, but no images. I have tried clearing all browser and cache without any changes. I'm a doctoral student, so I need my videos to work. Any insight??


To trouble shoot further you can:


—SafeBoot How to use safe mode on your Mac - Apple Support


Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.





—Test issue in another user (or guest user) account Set up users, guests, and groups on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



monterey 12.3.1

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