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"email used by another Apple ID"

hey, so I'm trying to change my Apple ID email address. when I put in the new email address, a message pops up: Email used by Another Apple ID. The email address is not available. Choose a different address."


I have no memory of that new email being linked to another Apple ID. is there a way to check/fix this problem?


thanks in advance!

Posted on Apr 12, 2022 9:23 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2022 6:21 AM

both my Apple IDs are not linked with my email.

Looks like that the Apple ID's are not yours.

Have you bought 2nd hand iDevice?

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So contact the previous owner.


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


3 replies
Question marked as Top-ranking reply

Apr 14, 2022 6:21 AM in response to pretichoe

both my Apple IDs are not linked with my email.

Looks like that the Apple ID's are not yours.

Have you bought 2nd hand iDevice?

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So contact the previous owner.


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


"email used by another Apple ID"

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