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I am trying to use my fingerprint but Touch ID is not working.

It’s saying this can you please help me work it because it’s not working when I’m putting my whole thumb on it and it still not working and I clean my phone too.


[Re-Titled by Moderator]

Posted on Apr 12, 2022 3:57 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2022 4:10 PM

Try these:

  1. Make sure that you have the latest version of iOS or iPadOS.
  2. Make sure that your fingers and the Touch ID sensor are clean and dry.* For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris.
  3. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring.
  5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  6. Try enrolling a different finger.


If it doesn’t work, take it to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

5 replies
Question marked as Top-ranking reply

Apr 12, 2022 4:10 PM in response to King2Valid

Try these:

  1. Make sure that you have the latest version of iOS or iPadOS.
  2. Make sure that your fingers and the Touch ID sensor are clean and dry.* For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris.
  3. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring.
  5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
  6. Try enrolling a different finger.


If it doesn’t work, take it to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

I am trying to use my fingerprint but Touch ID is not working.

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