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Bought a iPhone 11 but it's locked what do I do


iPhone 11

Posted on Apr 13, 2022 4:14 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2022 4:42 AM

Have you bought 2nd hand?

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

Apple cannot help you.


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


See also -> The All Too Common SAD Reality of Buying … - Apple Community

1 reply
Question marked as Top-ranking reply

Apr 13, 2022 4:42 AM in response to Shawna2021

Have you bought 2nd hand?

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

Apple cannot help you.


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


See also -> The All Too Common SAD Reality of Buying … - Apple Community

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