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Help! Was trying to change fonts in my Mail Message preferences and Mail crashed. Now when I try to access the Preferences all I get is a blank font/color window. I can't do anything with it. I have searched and searched but can't find a solution. I don't want to lose all my other settings as everything else still works fine. Thanks in advance!
Hey KathyH90,
Try the applicable steps in If an app freezes or quits unexpectedly on Mac - Apple Support which can help with most individual app issues. Some of the ones that might be particularly helpful are:
If the same continues after those steps, restart in safe mode and see what happens there. Safe mode prevents some software from loading and may help narrow down where the issue occurs. Check out How to use safe mode on your Mac - Apple Support.
Take care.
Thank you faith185
I haven't installed any peripherals or software or fonts recently and this happened out of the blue. When I'm in Mail and I open Preferences I get a blank dialog window. Can't make any changes to any of the preferences. I've tried doing Safe mode, removing preferences folder (which works but I lose all my mailboxes etc). I'm thinking it's just a corrupt preference file so I was hoping there was a sub .plist file that was tied to just the preferences I could remove. Probably going to have to just bite the bullet and reset up all my boxes. ugh. Thank you again!
Hi, KathyH90. Since it's still occurring in safe mode, and isn't working properly, we'd recommend reaching out to Apple directly for further assistance: Get Support
Cheers!
corrupt catalina Mail preference
