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User profile for user: rigby133
rigby133 Author
User level: Level 1
4 points

itunes

‘your purchase could not be completed’ popped up after updating to the newest version.. any idea how to fix it?

iPhone 11, iOS 15

Posted on Apr 14, 2022 6:21 PM

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User profile for user: Raicya
Raicya
User level: Level 10
209,085 points

Posted on Apr 15, 2022 3:21 AM

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. 

 

Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

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Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,085 points

Apr 15, 2022 3:21 AM in response to rigby133

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. 

 

Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

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itunes

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