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Trying to remove an old profile from new MacBook air and it asks for my old Apple ID and Password to turn off Find My Mac. Entered these and it comes back with Apple ID is not active!
I updated new mac from a time machine backup and now get two users on first login, both of which are me.
Please help.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
See the following Apple articles:
If your Apple ID is locked or disabled
If your Apple ID is locked or disabled - Apple Support (CA)
Get a verification code and sign in with two-factor authentication
Get a verification code and sign in with two-factor authentication - Apple Support
My Apple ID is not active
