You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MRosbach90 Author

Level 1

4 points

Freezing

My 8 year old Macbook Air 13" keeps either freezing shortly after restart or wouldnt start but is just showing a white screen, sometimes with a square with a question mark. is it fixable or ready to be trashed?

MacBook Air 13″, macOS 10.13

Posted on Apr 27, 2022 12:00 PM

Top-ranking reply

Smilin-Brian

Level 9

56,105 points

Posted on Apr 27, 2022 12:12 PM

Try the following:

▷ Update macOS.

▷ Try Safe Mode.

▷ Use Apple Diagnostics to test your Mac.

If that does not help, then get expert service and support at the Genius Bar.

Click ▶︎ Start a Repair Request.

Need more help?

View in context

Freezing

Similar questions