airpods will not go into pairing mode.
I press and hold the button, light goes off for a few seconds then turns green and are not paired?
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OrigamiFan1
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Community Specialist
Hi chipnew13,
Are you using your AirPods with an iOS device? If so, make sure you're running the latest OS as recommended here: Connect your AirPods and AirPods Pro to your iPhone
If the issue continues the steps from the article here and quoted below may help. If your AirPods won't connect - Apple Support
"If you can't connect to your iPhone, iPad, or iPod touch
- Make sure that you have an iPhone or iPod touch with the latest version of iOS, or an iPad with the latest version of iPadOS.
- Put both AirPods in the charging case and make sure that both AirPods are charging.
- To make sure that Bluetooth is on, go to Settings > Bluetooth.
- If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
- Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the charging case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.
- Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
- Follow the steps on the screen of your iPhone, iPad, or iPod touch.
- Test your AirPods. If you still can't connect, reset your AirPods."
Should the issue remain, test pairing with a different device or computer. You can use the steps here: Set up AirPods with your Mac and other Bluetooth devices
If you still have trouble pairing to any device, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Cheers.