You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need help updating my Mac computer

i need help updating my computer

MacBook Air 13″, macOS 10.13

Posted on May 3, 2022 4:40 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2022 8:14 PM

Chanell5 Said:

"i need help updating my computer"

-------


Understanding Updating a Mac:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

I Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

2 replies
Question marked as Top-ranking reply

May 3, 2022 8:14 PM in response to Chanell5

Chanell5 Said:

"i need help updating my computer"

-------


Understanding Updating a Mac:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

I Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

May 3, 2022 7:39 PM in response to Chanell5

Howdy, Chanell5, I’d be happy to help you… but, i/we will need a bit of info from you… what model and year of manufacture is your Mac? what MacOS do you have/are you running now? How much ram/memory do you have installed and how big is your system drive, which can be found by going to

the big Apple icon, top left of your screen/monitor then “about this Mac” … them take a screen shot ( Apple + shift+3 pressed together on your keyboard… you’ll hear a “click” if it worked… then you can post it here, after blurring your serial number and any personal info)


thanks

John-B

I need help updating my Mac computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.