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I lost my iPhone and when I bought a new one today I couldn’t log in to my iCloud because it was asking me for a two factor verification code sent to my SIM card which was stolen with my iPhone and I don’t have access to the SIM Cause it was stolen

iPhone 11 Pro Max

Posted on May 7, 2022 4:05 PM

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Question marked as Top-ranking reply

Posted on May 7, 2022 5:07 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code and log in, you need to change/add the new number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage 

1 reply
Question marked as Top-ranking reply

May 7, 2022 5:07 PM in response to Gimbakyari

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code and log in, you need to change/add the new number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage 

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