Blocked emails in inbox on iPhone

Hi Soosie_J215,

Thanks for responding. You are correct in that I've tried the steps you listed. I had not tried force closing the Mail app and then restarting my iPhone, but unfortunately the results are the same. I will try to get in touch with Apple Support later today or tomorrow.

Hi again Soosie_J215,

I finally was able to spend the time (quite a bit of time) on the phone with Apple Support to try to get this fixed. What they told me doesn't make sense to me from a design perspective. They weren't able to provide any reference material on how the Mail app actually works in IOS. The explanation I received, from two different support team members, is that because I'm using a third-party domain (mydomain.com), there is no communication back from the Mail app to the server to support actually moving things to the Trash. All my phone and other IOS devices are capable of is marking the mail as coming from a blocked contact and leaving it in the Inbox. To actually block the senders, it is necessary to use the webmail interface where mydomain.com is hosted. In other words, it's not a filter that runs on the phone, it's a feature of using something like iCloud mail which sends the list back to Apple's servers and does the work there. I'm extremely disappointed with this answer. If they are looking at the mail on the phone so that a red circle with a slash through it can be displayed on each item from a blocked contact, how hard could it be to automatically move it to the trash? Why make me select all of them and move it myself? I'd be fine with that if they would provide a way to easily select everything that came from a blocked sender, but no...

If the feature only supports things like iCloud mail (and maybe gmail), the documentation should say that so that people don't waste their time.

One last thing. The email I want to automatically move to the Trash is coming from a POP3 account. It doesn't require communication back to the server to put it in the local Trash, so their explanation makes even less sense.

Thanks again for your answer.