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Every time I try to download a free app it says "Payment not completed".

Every time I try to download a free app I've been trying to download, it says Payment not completed.

What do I do to stop this and actually download an app please?


[Re-Titled by Moderator]


iPhone 5s, iOS 12

Posted on Jun 1, 2022 11:12 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2022 11:24 PM

Hi - thanks for the responses.

I have updated my payment method and it's still saying the same thing - I really don't get it?

Please help!

Thank you

3 replies

Jun 1, 2022 11:15 AM in response to SBBlue

You may need to have a payment method on file, even if the app you want to download is free.

Check which payment method you have on file 

 

Or Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

You can also use your Apple ID balance as payment method:

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

Every time I try to download a free app it says "Payment not completed".

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