You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my iPhone saying I can’t use Apple ID to login

Why is my phone saying I can’t use Apple ID to login


[Re-Titled by Moderator]

Posted on Jun 1, 2022 5:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2022 5:44 PM

Are you seeing an Activation Lock?


You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -

2 replies
Question marked as Top-ranking reply

Jun 1, 2022 5:44 PM in response to delano22

Are you seeing an Activation Lock?


You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -

Why is my iPhone saying I can’t use Apple ID to login

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.