My phone is saying it has a virus

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My phone is saying it has a virus

iPhone 7, iOS 15

Posted on Jun 2, 2022 12:46 PM

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Answer 1

Top-ranking reply

CatherineRusso Author

Level 1

12 points

Jun 2, 2022 1:00 PM in response to frazzm737

It is not an email or text. When I try and open a link to read the news a window pops up saying that my phone is being hacked and it directs me to download this app from the App Store. Safari is saying that is stopped 31 people from trying to get my IP address?

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Answer 2

frazzm737

Level 9

55,230 points

Jun 2, 2022 12:52 PM in response to CatherineRusso

SCAM! Your phone can't get a virus unless it has been jailbroken. Do not reply or give them any personal info. Just delete and move on. Check this link...

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Answer 3

Jun 2, 2022 1:05 PM in response to CatherineRusso

As above, it is a scam. It is a scam 100% of the time, no exceptions. Close the offending page and avoid sites that are involved in such bogus advertising tactics. Never download anything based on a popup message.

Phony "tech support" / "ransomware" popup… - Apple Community

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Answer 4

frazzm737

Level 9

55,230 points

Jun 2, 2022 1:07 PM in response to CatherineRusso

Restart the phone to see if that gets rid of the pop-up. Don't download anything!

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My phone is saying it has a virus

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