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User profile for user: tree162
tree162 Author
User level: Level 1
4 points

iPhone 11 screen won't respond to touch

my daughter's iphone 11 screen wont respond to touch. How can I restore to factory settings without being able to get into it with password?


[Edited by Moderator]


Posted on Jun 3, 2022 11:05 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
39,777 points

Posted on Jun 3, 2022 11:15 AM

see this, Restore your iPhone, iPad or iPod to factory settings – Apple Support (UK) but I doubt a factory reset will fix the issue with the screen


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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,494 points

Jun 3, 2022 11:16 AM in response to tree162

Try a forced restart of your daughter's device, using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that

might appear, the one with the "slider" to turn the device off included)


Regards

Giulio

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iPhone 11 screen won't respond to touch

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