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Frozen

After entering my password on my Mac the update bar is frozen plus no cursor please help !

MacBook Pro (2020 and later)

Posted on Jun 10, 2022 10:04 PM

Top-ranking reply

TheLittles

Level 10

195,699 points

Posted on Jun 10, 2022 10:21 PM

deborahfromnottingham Said:

"Frozen: After entering my password on my Mac the update bar is frozen plus no cursor please help !"

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Troubleshooting Mac Password:

Two Methods....

A. Boot in Safe Mode:

In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use safe Mode on your Mac - Apple Support

No Success?...

B. Reset your Mac Login Password:

Reset it using the login screen. You'd go through your Apple ID to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support. Make sure that caps lock is not enabled when typing it

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