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User profile for user: segun211
segun211 Author
User level: Level 1
7 points

Am trying to update but it prevents my phone from using cellular network or data cause my phone requests for an update after downloading the update when I tap I install it tells me it’s failed cause it’s not connected to the internet I am fed up

my phone asked for an update and it automatically stopped my data and cellular network from functioning now I tried updating connecting to an hotspot after downloading when I tap install update it tells me it failed cause am not connected to the internet I am fed up how do I get data to work on my phone again pls

iPhone 7 Plus, iOS 15

Posted on Jun 16, 2022 9:20 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,994 points

Posted on Jun 16, 2022 2:29 PM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,994 points

Jun 16, 2022 2:29 PM in response to segun211

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


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Am trying to update but it prevents my phone from using cellular network or data cause my phone requests for an update after downloading the update when I tap I install it tells me it’s failed cause it’s not connected to the internet I am fed up

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