Cannot download apps on the appstore

Apps cannot download on the new iphone, because the download icon on the app turned not active (somewhat semi-transparent, not blue). I tried to disconnect the apple id from the old iphone, tried to link my debit card, tried all options that google suggest, I also created new apple id for the new ihpone, which is iphone SE 2022, but to no avail.

Does someone encountered the same problem? If not, could you please suggest some options that might lead to solve my problem?

Any help is greatly appreciated, indeed.

I am from Kazakhstan, but iphone might think that I am from Russia which is banned in the appstore.

What shall I do then? Thanks.

Posted on Jun 27, 2022 10:49 PM

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1 reply

Jun 29, 2022 2:33 AM in response to diyar160

Hi diyar 160,


We are all Apple users, like yourself, in this community, so have no access to your account or details.


You might want to check you are signed in to your Apple ID on your iPhone, before trying to access the App Store.


Trouble-shooting:


Video: What to do if you can’t make a purchase on your iPhone | Apple Support

https://www.youtube.com/watch?v=aKHOJFWOJHk


OR

Apple support have articles online (links below) that may help:

If you can't open the App Store or iTunes Store, buy content, or edit payment information - Apple Support


If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


If you can’t download or update apps on your iPhone or iPad – Apple Support

__________________________________________________


More App Store info:


Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (AU)


Get apps in the App Store on iPhone – Apple Support

____________________________________________


Support, if needed:


You might want to reach out to the App Store Support Team.

There is a "Get Support" link (and / or an App) at the bottom of their website that opens from the link below.

App Store Support Website

App Store - Official Apple Support


Apple phone numbers around the world

Contact Apple for support and service - Apple Support


If your country is not listed: 

Apple Assistance:

Choose your country or region - Official Apple Support


All the best :-)

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Cannot download apps on the appstore

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