You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Company Owned Phone Locked

How can a returned company owned phone be unlocked? The now ex-employee has their apple ID connected and is unable to be contacted to remove it. The phone is over two years old. How can this phone be reset without an Apple ID?

iPhone 11 Pro

Posted on Jun 30, 2022 4:52 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2022 6:27 PM

If the company is the original owner, have a designated representative contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



3 replies
Question marked as Top-ranking reply

Jun 30, 2022 6:27 PM in response to hottbob

If the company is the original owner, have a designated representative contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



Company Owned Phone Locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.