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Face ID is not working on my iphone 13, and I've tried all the suggestions to remedy it. Anyone have a suggestion not covered by Apple?

Face ID is not working on my iphone 13, and I've tried all the suggestions to remedy it. Anyone have a suggestion not covered by Apple?

iPhone 13

Posted on Jul 10, 2022 8:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2022 8:11 AM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

2 replies
Question marked as Top-ranking reply

Jul 10, 2022 8:11 AM in response to joeboken

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

Face ID is not working on my iphone 13, and I've tried all the suggestions to remedy it. Anyone have a suggestion not covered by Apple?

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