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Tommy1956FL Author

Level 1

4 points

My iPhone 13 won’t let me use the apps or allow me to turn off. It’s fully charged.

My iPhone 13 appears frozen. I can touch the app, but nothing happens.

iPhone 13 Pro, iOS 15

Posted on Jul 15, 2022 3:22 AM

Top-ranking reply

ProustGiulio

Level 10

208,488 points

Posted on Jul 15, 2022 3:47 AM

If you already tried (to no avail) ALL the steps provided in the support article that led you here, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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My iPhone 13 won’t let me use the apps or allow me to turn off. It’s fully charged.

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