Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What if my macbook air macos 11.6.7 displays a black screen with support.apple.com/mac/startup?

What if my macbook air macos 11.6.7 displays a black screen with support.apple.com/mac/startup?

Posted on Jul 20, 2022 1:44 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2022 7:56 AM

If your Mac doesn't start up all the way - Apple Support


This screen?



"A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery."

3 replies
Sort By: 
Question marked as Top-ranking reply

Jul 20, 2022 7:56 AM in response to JKhelpme

If your Mac doesn't start up all the way - Apple Support


This screen?



"A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery."

Reply

Jul 20, 2022 11:44 AM in response to JKhelpme

JKhelpme wrote:

Above "support.apple.com/mac/startup" on the black screen is a white circle with a diagonal line through it. That doesn't show up in your link. What does it mean?


What it means is that you are supposed to type that URL in your browser:


support.apple.com/mac/startup


It will redirect to the link in neuroanatomist's post.

Reply

What if my macbook air macos 11.6.7 displays a black screen with support.apple.com/mac/startup?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.