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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPhone 13 Pro Max side button is unresponsive. I cannot turn off my phone. I also cannot Force Restart my phone. Is there another way to reboot the phone? If I let it run out of power and then plug it in, does that reboot the phone?
iPhone 13 Pro Max
Based on your situation, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Based on your situation, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
An Apple genius was able to force restart the phone and do a soft reboot. It now works fine. No one had any idea of why it stopped working. But the hardware was fine and the phone’s event log did not show a “panic kernel.” So we got to spend a pleasant afternoon in the Big City and we came home with a working phone and a much better phone case.
Open Settings ➢ General ➢ Shutdown.
I guess I failed to mention that I can’t open Settings. I can’t open any app.
Thanks. I have a service appointment at Best Buy in an hour.
The repair person could not fix the problem. It was described as a catastrophic software problem. We are now on our way to an Apple Store to get a replacement phone.
Side button is unresponsive
