Apple Password Recovery Services

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Level 1

11 points

Apple Password Recovery Services

I am trying to log into a non-Apple account, but the password was changed. When I clicked the "Recover Password" button, I got a recovery email that said:

PASSWORD RECOVERY

WE RECEIVED A REQUEST TO RESET THE PASSWORD

Your account is integrated with Apple. Please use Apple password recovery services.

I'm not having a problem with my Apple password (proof, I could log into this support group!" and don't understand why the organization is telling me to use Apple password recovery services. As far as I know, Apple does not maintain the site I am trying to log in to, but just in case, I did try using my Apple password but, surprise surprise, that did not work.

I'm actually not expecting you to be able to help me, but perhaps you can. I have sent in a request to the organization as well, but my contact has only been working at her job for one week and I doubt she will know the answer.

Thanks,

Lizzy

Mac mini, macOS 11.3

Posted on Aug 1, 2022 10:23 AM

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Answer 1

Top-ranking reply

WheelieNick

Level 8

45,887 points

Aug 1, 2022 12:08 PM in response to Lizzy Scott

Have you logged in with your Apple ID on this third party account? or have you used sign with apple ?

What is Sign in with Apple? - Apple Support

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Answer 2

Eric Root

Level 10

685,221 points

Aug 1, 2022 12:57 PM in response to Lizzy Scott

Have you tried resetting his iCloud password?

If you know your Apple ID password.

Apple ID Password Change. -

ASC YouTube for How to reset your Apple ID password

What to do after you change your Apple ID or password - Apple Support - I suggest doing this before you change your Apple ID or password.

If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.

Apple ID - Manage

Apple ID – Forgot Password *

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Answer 3

Lizzy Scott Author

Level 1

11 points

Aug 1, 2022 12:17 PM in response to WheelieNick

No, but what I think may have happened is this:

We are in Boy Scouts, I have an account in Scoutbook.org. He just got an iPhone and wanted set up his own Scoutbook account. I was sick with covid at the time, so I told him how to set up his own account from my account, but it looks like instead of doing that, he switched my e-mail address to his. When I enter my Username, is says that the associated e-mail address is his iCloud address, not my .mac address. I don't understand why I don't get a recovery e-mail though.

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Answer 4

Lizzy Scott Author

Level 1

11 points

Aug 1, 2022 12:50 PM in response to Eric Root

That's likely how this problem arose. He downloaded Scoutbook app to his iPhone. When I try to log in to Scoutbook from his iPhone, it gets stuck loading. When I try to log in via the computer, it has the old password saved. I cannot log in either place. So frustrating!

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Answer 5

Eric Root

Level 10

685,221 points

Aug 1, 2022 12:21 PM in response to Lizzy Scott

If you use his iCloud address and password, can you sign in successfully?

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