My Apple account is messed up

My Apple account won’t recognize my password. When I try to reset it, it will not send me a code to either number I have on file.. or to my email. When it wants verification using my phone’s passcode, it doesn’t recognize that either. (Even though that passcode will unlock the phone.)

I went to the Apple store and the Genius couldn’t figure it out and just wanted me to buy a new phone. He said call Apple support. They did not believe the problem.

** the way, it is not the account I am using here. I can’t access that account to sign in. Also my phone is an Apple X. (not sure if XS or XR and afraid to leave this screen to check).

it looks like my only option is account recovery, but that leaves me for an entire week without access to my account or the apps/subscriptions that go with it.

I think maybe some malware did this, but I can’t download any app to test/clean it.

Does anyone have any suggestions???