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I have an iPad Pro 2018 12.9 inch and the screen touch response has become intermittent.

I believe the most recent iOS update has caused the problem.

Is it possible to go back to a previous version of the ios? If so , how can I do it.

thank you

bp

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Aug 6, 2022 12:02 PM

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Question marked as Top-ranking reply

Posted on Aug 6, 2022 3:31 PM

If you are experiencing any issues immediately after performing a system software update, try a forced-restart of your iPad - as this will often resolve an isolated software issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




As for rolling-back to an earlier version of iOS/iPadOS, this is not possible.


All System Updates are digitally signed by Apple - and can only be installed whilst the digital signatures remain valid. After release of a new iOS/iPadOS version, the immediately preceding version continues to be digitally signed by Apple - however, usually within a few days, Apple will revoke the digital certificate with which the earlier version is signed. At the time of writing, the only available version is iPadOS 15.6.


If Apps no longer work properly following update to a more recent version of the OS, you’ll need to seek assistance from the related App Developer - as only they can resolve issues with their App.

How to contact an app developer - Apple Support


Perhaps consider that iOS/iPadOS updates include both functional and essential security updates. Restoring an earlier version of the OS would undermine the security of your device and your personal data. 


3 replies
Question marked as Top-ranking reply

Aug 6, 2022 3:31 PM in response to Bp-mc

If you are experiencing any issues immediately after performing a system software update, try a forced-restart of your iPad - as this will often resolve an isolated software issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




As for rolling-back to an earlier version of iOS/iPadOS, this is not possible.


All System Updates are digitally signed by Apple - and can only be installed whilst the digital signatures remain valid. After release of a new iOS/iPadOS version, the immediately preceding version continues to be digitally signed by Apple - however, usually within a few days, Apple will revoke the digital certificate with which the earlier version is signed. At the time of writing, the only available version is iPadOS 15.6.


If Apps no longer work properly following update to a more recent version of the OS, you’ll need to seek assistance from the related App Developer - as only they can resolve issues with their App.

How to contact an app developer - Apple Support


Perhaps consider that iOS/iPadOS updates include both functional and essential security updates. Restoring an earlier version of the OS would undermine the security of your device and your personal data. 


Aug 6, 2022 12:24 PM in response to Bp-mc

Once you have updated, Apple does not support downgrading the OS. Have you restarted the device since the update? You might also try a Forced Restart, no guarantee, but worth a try...

Force restart iPad - Apple Support

If that does not help, you might make an appointment at the nearest Apple Store for an evaluation and explanation of your options...

Apple Store - Find a Store - Apple

Aug 6, 2022 4:23 PM in response to frazzm737

Tried a factory reset but did not solve it. Contacted Apple chat and advised to have it repaired at one of their repair centres with the cost of repair payed by me. £1000 device 4 years old with no external damage so must be a manufacture/ design flaw/ fault so you would expect a free repair.

Thank you for your help .




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