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Hi, my MBP doesn't recognize my battery. I checked the condition under system information>hardware>power and it shows like there's no batter and it's a new battery i got it march. It turns off whenever i unplug my charging cable. I have done SMC reset and PRAM reset still no changes
MacBook Pro 13″, macOS 11.6
Has the battery been replaced by an Authorized Apple Service Provider or Apple?
If yes, bring it back and let them check the device again.
If a 3rd party repair shop changed the battery, it it most likely not a genuine Apple spare part and the reason why there is no additional battery information available.
Has the battery been replaced by an Authorized Apple Service Provider or Apple?
If yes, bring it back and let them check the device again.
If a 3rd party repair shop changed the battery, it it most likely not a genuine Apple spare part and the reason why there is no additional battery information available.
Apple does not sell their genuine spare parts to non authorized Apple Service Providers. If you find a spare part battery on the internet, it is mosts likely used, if you can find any credentials from Apple on it.
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Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.
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copied from: Official Apple Support
How many cycles have you been using this battery? I got the same issue after battery replacement bought from ebay (New Genuine Original) unfortunately both of them stopped working after couple of cycles.
So I recommend to contact an Authorised Apple Service Provider or Apple
MacBook pro turns off when unplugged
