You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot password

I forgot the password to my old account so I had to make a new one. I can’t log back into my old account without my old phone number and I do not remember it what should I do

iPhone 13, iOS 15

Posted on Aug 9, 2022 3:56 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2022 9:30 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

2 replies
Question marked as Top-ranking reply

Aug 9, 2022 9:30 AM in response to Taylasumma37

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

Forgot password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.