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I am trying to add my son to the family account. I click on parental verification and it asks for my credit card, but there is nothing there... it is just blank. No place to type anything, no buttons to go forward and done is grayed out. What is wrong and what do I do? My son needs this because he is non-verbal and his AAC program is on the device.
iPad, iPadOS 15
There have been multiple posts by others having the same problem.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
There have been multiple posts by others having the same problem.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Thank you so much for your reply. I was able to get everything sorted out. It took an escalated phone call from an advance tech support to get it done but it got fixed.
For others with this same problem I recommend trying to add your card information to your profile before creating the child account. That seems to be what helped for me!
Good luck everyone and thank you Eric for your post... I couldn't find a link anywhere I looked for the contact information to apple support!
You are welcome.
I can't create a child account for my family
